IQReview replies to every review in your brand's voice — and reveals which employees your customers love (and don't). Per-employee Customer Loyalty Scores, AI coaching summaries, and weekly ops assessments. Built for local business owners who want real insights, not just reply templates.
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"Waited 40 minutes for our food and it came out cold. The waiter didn't even apologize. Won't be coming back."
"Jessica, I'm truly sorry about your experience — that's not the standard we hold ourselves to. I'd love the chance to make it right. Please reach out to me directly at mario@marioskitchen.com so I can personally ensure your next visit is the experience you deserve. — Mario"
Sample businesses, real results. Click any company below to see the difference IQReview makes.
Customer Review
David K.
via Google · 2 hours ago
"Mike came out for an emergency pipe repair. The work was OK but he left a mess in my basement — tools everywhere, packaging on the floor. For $380 I expected more professionalism. Had to call back to have someone clean it up."
"Hi David — I sincerely apologize. That's not the standard we hold ourselves to, and a $380 job should leave your home better than we found it. I've spoken with Mike and this is being addressed directly. Please call me at (555) 820-4499 and I'll make this right with a partial refund. Thank you for holding us accountable. — Tom Hansen, Owner"
Mike has been mentioned in 3 reviews this month — 2 related to cleanliness. IQReview flagged this for your next team check-in.
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Trusted by local businesses everywhere
53% of customers expect a response within 7 days. Businesses that respond to reviews see 12% higher revenue on average. But who has time to write thoughtful replies to every single review?
Writing genuine, personalized replies takes 10-15 minutes each. Multiply that by dozens of reviews across platforms.
Different employees reply differently. Your brand voice gets diluted when everyone writes in their own style.
Negative reviews without replies drive away 94% of potential customers. Silence speaks louder than words.
IQReview doesn't just reply to reviews — it understands your business, matches your voice, and turns every interaction into a growth opportunity.
Train IQReview on your tone, personality, and sample replies. Every AI-generated response sounds exactly like you — warm, professional, and authentic.
Instantly categorize every review as positive, negative, or neutral. Spot trends before they become problems and celebrate wins with your team.
Track your Customer Loyalty Score over time — spot trends by location, service line, or individual employee. Know exactly where reputation is improving or slipping.
See which team members get mentioned in reviews — positive and negative. Reward your stars and coach those who need support, all backed by data.
Get a beautifully formatted weekly summary of review trends, sentiment shifts, response rates, and actionable insights — straight to your inbox.
Managing multiple locations? Track reviews, replies, and performance for each location independently — all from one clean dashboard.
No technical skills required. No API integrations. Just answer a few questions about your brand and let IQReview handle the rest.
Tell us your business type, tone preference, and paste a couple of sample replies. Our AI learns your unique voice in seconds.
Add reviews from Google, Yelp, Facebook, or any platform. IQReview analyzes sentiment and generates on-brand replies instantly.
Review AI-generated replies, edit if needed, and approve with one click. You stay in control while saving hours every week.
IQReview reads every review, surfaces which employees are mentioned, and builds individual performance profiles — complete with Customer Loyalty Scores and AI coaching summaries. No competitor offers this at any price point near ours.
"Remembers regulars by name. Makes checkout feel personal."
No notable issues this month.
"Technical work is solid. Gets the job done right."
"Communication gaps — 3 reviews flagged slow updates."
"Handled the issue professionally. Mentioned by name 4×."
No notable issues this month.
IQReview suggests: Schedule a 1:1 with Marcus K. this week — 3 consecutive reviews flagged communication.
Automatically calculated from real customer reviews — no surveys, no guesswork. See exactly who's driving loyalty and who needs a coaching conversation, updated with every new review.
"What Customers Love" and "Areas to Improve" — synthesized from dozens of reviews into clear, actionable notes you can bring straight to a 1:1. No reading between the lines required.
Watch scores shift after coaching conversations. Replace gut feelings with data for every performance review — and actually measure whether your interventions are working.
IQReview flags when a pattern emerges — repeated mentions of the same issue, a score drop, or a specific shift with elevated complaints. Catch problems before they compound.
This feature doesn't exist anywhere else at this price
Birdeye and Podium charge $299–$499/month and still don't surface per-employee Customer Loyalty Scores from review text. IQReview does it automatically, starting at $39/month.
Employee scores tell you who. The Ops Manager Assessment tells you what — a company-wide breakdown of what's working, what's broken, and exactly how to fix it. Generated automatically, every week.
Automated ops brief every Monday — no report-pulling required
What's Going Right · What's Going Wrong · How to Fix It
Specific recommendations tied to real review patterns — not generic tips
Based on 47 new reviews · Mario's Italian Kitchen
Food quality praised in 38 of 47 reviews this week — strongest area by far
Sarah and Jamie receiving consistent 5-star mentions by name
Reply response time improved to under 2 hours — customers are noticing
Wait times mentioned negatively in 12 reviews — up from 5 last week
Friday dinner service generating 3× more complaints than other shifts
Mike K. mentioned in 4 negative reviews this month — coaching needed
Add a staff member to Friday dinner (6–9pm) — 3 consecutive Fridays flagged
Schedule 1:1 with Mike K. — share his customer feedback summary from the app
Publicly recognize Sarah L. — boosts morale and sets a standard for the team
Whether you run one location or twenty, IQReview adapts to your industry.
See what local business owners say about IQReview.
"I used to spend an hour every night answering Google reviews. Now IQReview does it in seconds and honestly? The replies sound more like me than my own. My stars went from 3.8 to 4.6 in two months."
"We have 3 gym locations and keeping up with reviews was a nightmare. IQReview handles all of them with different brand voices for each location. The sentiment dashboard alone is worth the price."
"A 1-star review used to ruin my whole day. Now when one comes in, I just open IQReview and approve the perfect response in 10 seconds. It's like having a PR team for $39/month."
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Perfect for single-location businesses
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For growing businesses with multiple locations
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For chains, franchises & high-volume businesses
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Birdeye starts at $299/mo • Podium starts at $399/mo • IQReview starts at $39/mo
Join 500+ local businesses that use IQReview to protect their reputation, save time, and turn every review into a growth opportunity.
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